Support
Stuck on something? Email support@vitgranen.com and we’ll get back to you, usually within a couple of days.
Get in touch
The fastest way to reach a human: support@vitgranen.com. Tell us your device, iOS version, and what happened. The more detail, the faster we can help.
AI Coaching
What is it?
AI Coaching is an optional subscription that builds you a week-by-week training plan toward a goal, suggests your next run, and adapts the plan after each run based on your effort. The rest of Dagg (tracking, ghosts, route shapes, on-device voice coaching) stays free.
How do I start?
Open Dagg, set a goal, and you’ll be invited to start a free trial. You sign in with Apple, then your plan is generated.
Managing or cancelling the subscription
Your subscription is billed by Apple. To change or cancel it, go to Settings → Apple ID → Subscriptions on your device, or open Settings → Manage subscription inside Dagg. Cancelling stops the next renewal; you keep access until the current period ends.
Restoring a purchase
New phone, or reinstalled the app? Open Settings in Dagg and tap Restore purchases after signing in with the same Apple ID. Your subscription will be recognised again.
Free trial
If you start a free trial, it becomes a paid subscription when the trial ends unless you cancel at least 24 hours before. Cancel anytime in your Apple subscription settings.
Refunds
Purchases are handled by Apple, so refunds go through Apple. Visit reportaproblem.apple.com and sign in with your Apple ID.
Account & data
Deleting your account
Open Settings → Delete account in Dagg. This permanently removes your account and subscription record from our servers. Your runs stay on your device. Deleting your account does not cancel an active Apple subscription. Cancel that separately in your Apple subscription settings.
Where is my data?
Your runs, routes, and plans live on your device. For AI Coaching we store only your account and subscription status, and send your goal plus a summary of recent runs to generate your plan. See the Privacy Policy for the full picture.
Coach voice
In Settings → coach voice you can pick from the voices installed on your device, or leave it on Automatic. To add more natural voices, go to iOS Settings → Accessibility → Spoken Content → Voices → English; new voices appear in Dagg automatically.
Apple Watch
Running without your iPhone
Dagg on Apple Watch records runs on its own: GPS, time, pace, and heart rate, saved as a workout in Apple Health. The run transfers to your iPhone automatically the next time your watch and phone are near each other. Nothing goes through a server.
Installing the watch app
Install Dagg on your iPhone, then open the Watch app and add Dagg under Available Apps. Requires watchOS 9.4 or later.
Voice coaching and the watch
The coaching voice runs on your iPhone. Run with the phone and the watch mirrors your live stats and taps your wrist with each cue. Watch-only runs record quietly, without the voice.
Troubleshooting
- GPS looks off at the start of a run. Give your phone a few seconds outdoors for a clean satellite fix before starting.
- No coaching audio. Check the device isn’t in silent-with-no-override and that media volume is up; Dagg ducks other audio while it speaks.
- Plan didn’t generate. Check your connection. Generation needs the internet. Dagg falls back to a basic on-device plan when offline.
- Subscription not recognised. Sign in with the Apple ID you purchased with, then tap Restore purchases in Settings.
Company
Dagg is made by Vitgranen AB, Sweden.